Feedback – Turtle Jack's

Which Turtle Jack's location would you like to provide feedback for?*

How did you hear about us?*

Are you giving feedback regarding an in-restaurant experience or take-out?*

In-restaurant
Take-out

What was the date of your most recent visit?

What time of day was your most recent visit?*

What was the cheque # from your most recent visit?

What was your server's name?

Please choose the time of day of your order.*

Is this your first time ordering Turtle Jack's take-out?*

Yes
No

How did you order take-out?*

Did you pick-up your meal or have it delivered?*

I picked it up
I had it delivered

Was your meal ready in a timely manner, hot and ready to serve?*

Yes
No

Did your meal arrive in a timely manner, hot and ready to serve?*

Yes
No

Did you receive your complete order including side dishes, dips/sauces, cutlery, condiments, etc.?*

Yes
No

Please indicate what your order was missing.

Were all of your containers labelled clearly?*

Yes
No

How could we improve on the labelling?

Based on your experience, would you order take-out again?*

Yes
No

What did you like about your take-out experience?

How can we improve on your take-out experience?

Would you recommend Turtle Jack’s take-out to friends?*

Yes
No

Which option best describes your experience at Turtle Jack's?*

What made your experience unpleasant?

What can we do in the future to make your experience more enjoyable?

What did you enjoy about your experience?

Which options best describes the quality of your meal?*

How can we improve the quality of your meal?

Was your meal served hot, fresh and to order?*

What was the concern with your order?

Did your server suggest additional items to compliment your meal?*

Yes
No

Are you a member of our TLC program?*

Yes
No

Did your server ask for your TLC card?*

Yes
No

Did your server explain our TLC Program to you?*

Yes
No

Did you want additional information regarding our TLC Program?*

By joining you'll get $10 towards your next visit, plus other great rewards.

Yes
No

Will you return to Turtle Jack's?*

Yes
No

Will you refer your family and friends to Turtle Jack's?*

Yes
No

Additional comments/concerns

Can we contact you about your experience?*

Yes
No

Name

First Last

Email

Phone

Address

Street Address City Postal Code

What is your preferred Turtle Jack's location?*

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Help us Improve

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